Refund policy

Returns & Refund Policy

We want you to be completely happy with your accessories. This policy explains how returns and refunds work. If you are a consumer in the European Union or the United Kingdom, your statutory rights always apply in addition to this policy and are not limited by it.

1. 30-day return period

You can return items within 30 days of receiving them, without giving any reason. This 30-day period includes and extends the statutory 14-day right of withdrawal for consumers in the EU and the UK. For orders delivered in several parcels, the period starts when you receive the last item.

2. How to return an item

  • Inform us within the 30 days by email to info@vogeaccessories.com with your order number and the items you want to return. A clear statement is enough; you may use the model withdrawal form below, but you do not have to.
  • We will reply with the return address. Our products are shipped from international fulfilment centres, so the return address may differ from our office address.
  • Please send the items back within 14 days after you have informed us. We recommend a tracked shipping service.

3. Refunds

  • We refund the full purchase price including the original standard shipping costs. Extra costs for a more expensive delivery method you chose (e.g. express) are not refunded.
  • Refunds are made within 14 days of receiving your return notice, using the same payment method you used for the order. You will not be charged any fees for the refund.
  • We may withhold the refund until we have received the items back or you have provided proof that you have sent them, whichever is earlier.
  • You bear the direct cost of returning the items, unless the item is defective, damaged or not what you ordered.

4. Installed and used products

You may inspect an item the same way you could in a shop. Please check the compatibility shown on each product page (motorcycle model and year) before ordering and before installing the item.

Installing or mounting a part goes beyond what is necessary to inspect it. If a returned item has been installed, ridden with or otherwise used, or shows mounting marks, scratches, deformation or other damage, or is returned without its parts, hardware or original packaging, you are liable for the resulting loss in value. We will deduct this amount from your refund; it can be up to the full purchase price if the item can no longer be sold as new.

5. Clothing and textiles

For hygiene reasons, please try on clothing only as you would in a shop (over your own underwear, without removing labels). Clothing that has been worn, washed, used or shows stains, odours or signs of wear, or whose labels have been removed, can no longer be sold. In that case you are liable for the loss in value, which can amount to the full purchase price.

6. Exceptions

The right to return does not apply to items made to your individual specifications or clearly personalised for you, and to sealed goods that are not suitable for return for health or hygiene reasons once they have been unsealed after delivery.

7. Defective, damaged or incorrect items

Please check your order when it arrives. If an item is defective, damaged in transit or not what you ordered, contact us at info@vogeaccessories.com with your order number and photos. Your statutory warranty rights apply: we will repair or replace the item or refund you, and we cover the return shipping costs. No deductions are made in this case.

Damage caused by incorrect installation, accidents, falls, improper use or use on a motorcycle model not listed on the product page is not a defect.

8. Model withdrawal form

(If you want to withdraw from the contract, please fill in this form and send it back to us.)

– To: SHOPIEXPERT LTD (trading as Voge Accessories), Suite 10293, 5 Brayford Square, London E1 0SG, United Kingdom, email: info@vogeaccessories.com
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)
– Ordered on (*) / received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date
(*) Delete as appropriate.

9. Contact

SHOPIEXPERT LTD (trading as Voge Accessories)
Suite 10293, 5 Brayford Square, London E1 0SG, United Kingdom
Email: info@vogeaccessories.com
Phone: +44 7438 079874